FAQs *

Sandiz offers FREE shipping on orders over $75. This applies to all domestic orders in the continental U.S. (does not include Alaska and Hawaii,). 

How soon will I receive my order?

Your purchase will ship from Puerto Rico shipping location, meaning you can expect to receive your order in the domestic U.S. within 5-7 business days per the USPS once the item ships. 

Refund and Exchange Policy

We offer both refunds and exchanges to ensure your satisfaction with every handmade piece. If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your item.

The product must be unused, in its original condition, and returned with all original packaging. The customer is responsible for covering any shipping costs associated with the return or exchange.

Once the item is received and inspected, a refund will be issued to the original payment method, or an exchange/store credit will be provided, depending on your preference.

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If the customer chooses to return or exchange, the item within 14 days of receiving it, they are responsible for paying the return shipping cost to our facilities. This amount is non-refundable.

To start a return, or exchange you can contact us at sandizhandmade@gmail.com. 

If your return is accepted, we will give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

International Orders

For international orders, we recommend sending us a message prior to placing your purchase to confirm shipping costs and product availability. This helps ensure a smooth ordering process and avoids any delays or issues with your order.

 

Order Changes

We try to ship orders out as soon as possible and cannot guarantee any cancellations or changes once your order has been completed, but we can sometimes make changes if the order has not yet shipped. Orders that have been shipped cannot be changed or canceled. 

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