Shipping
Q: Do you offer free shipping?
Yes! Sandiz offers FREE shipping on all orders over $75 to the continental United States and Puerto Rico. Orders under $75 have a standard shipping fee calculated at checkout.
Q: Does free shipping apply to Alaska and Hawaii?
Free shipping applies to the continental U.S. only and does not include Alaska or Hawaii. For orders to these locations, shipping costs will be calculated at checkout.
Q: How soon will I receive my order?
All orders ship from Puerto Rico via USPS. Once your order ships, you can expect delivery within 5 to 7 business days for domestic U.S. orders. Please note that made-to-order items require an additional 5 to 7 business days for preparation before shipping.
Q: Will I receive a tracking number?
Yes! Once your order ships, you will receive a confirmation email with your USPS tracking number so you can follow your package every step of the way.
International Orders
Q: Do you ship internationally?
Yes, we ship internationally! However, we recommend contacting us before placing your order to confirm shipping costs and product availability for your country. This helps ensure a smooth process and avoids any delays.
Q: How long does international shipping take?
International delivery times vary by destination. Please contact us before ordering and we will give you a specific estimate for your country.
Q: Are there customs fees for international orders?
International orders may be subject to customs duties and taxes depending on your country. These fees are the responsibility of the buyer and are not included in our prices or shipping costs.
Returns & Exchanges
Q: What is your return policy?
We want you to love your Sandiz piece. If you are not completely satisfied, you may request a return or exchange within 14 days of receiving your order. Items must be unused, in their original condition, and returned with all original packaging.
Q: Who pays for return shipping?
The customer is responsible for return shipping costs. This amount is non-refundable. Once we receive and inspect the item, a refund will be issued to your original payment method.
Q: How do I start a return or exchange?
Contact us at sandizhandmade@gmail.com to initiate the process. Items sent back without prior authorization will not be accepted.
Custom & Made-to-Order
Q: Do you accept custom orders?
Absolutely! Custom orders are one of our specialties. You can choose your fabric, interior lining color, and hardware to create a bag that is completely yours. Contact us before placing your order to discuss your vision.
Q: How long does a made-to-order item take?
Made-to-order items require 5 to 7 business days for preparation before shipping. We will notify you as soon as your order is ready.
Q: Can I see the fabric before my bag is made?
Yes! If you would like to approve the fabric before we begin, simply send us a message after placing your order. Many customers enjoy the surprise, but we are always happy to share it with you first.
Q: Can I request a specific size?
We offer standard sizes for each product, but if you need a specific size, contact us and we will do our best to accommodate your request.
About Our Products
Q: Are all your bags truly handmade?
Yes, every single piece is sewn by hand in our home studio in Puerto Rico. No factories, no machines doing the work. Just steady hands, premium fabrics, and genuine care in every stitch.
Q: Are all your bags made from upcycled fabric?
No. The majority of our bags are made from carefully selected new premium fabrics. We do have a dedicated Upcycling Collection where bags are made from repurposed fabrics each one truly one of a kind.
Q: Will my bag look exactly like the photo?
Because our bags are handmade in small batches, there may be very slight variations in fabric placement or stitching. However, the design, color, and quality will always match what you see in the product photos.
Q: Do all bags come with an interior pocket and key cord?
Most of our tote bags include an interior pocket and a key cord. Specific features are listed in each product description. If you have questions about a specific item, feel free to contact us.
Care Instructions
Q: How do I care for my handmade bag?
Care instructions vary by fabric. Here are the general guidelines:
- Most fabric bags: Hand wash with cold water, air dry only
- Velvet bags: Spot clean only, air dry
- Terry cloth bags: Hand wash with cold water, air dry
- Corduroy bags: Hand wash with cold water, air dry Always avoid the washing machine, dryer, and iron unless otherwise specified in your product description.
Q: Can I iron my bag?
We recommend avoiding iron on most of our fabrics, especially velvet and corduroy, as heat can damage the texture. If needed, use a very low setting with a cloth barrier, but when in doubt, skip the iron.
Orders & Payment
Q: What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay.
Q: Can I change or cancel my order after placing it?
We process orders quickly and cannot guarantee changes or cancellations once an order is placed. If you need to make a change, contact us immediately and we will do our best to help if the order has not yet shipped. Orders that have been shipped cannot be changed or canceled.
Q: My order arrived damaged. What do I do?
We are so sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage and we will work with you to make it right.
Connect With Us
Q: How can I contact Sandiz Handmade?
You can reach us through:
- Email: sandizhandmade@gmail.com
- Instagram: @sandizhandmade (DM)
- Website chat: Available on sandizhandmade.com, www.sandizpr.com
Q: Do you have a physical store?
We are an online store only, operating from our home studio in Puerto Rico. All orders are placed and fulfilled online.
Q: How can I stay updated on new collections and offers?
Subscribe to our email list and follow us on Instagram to be the first to know about new arrivals, limited collections, and exclusive discounts.